Keep Calm and Call a Cleaner caters to all types of clients. Most of our clients are either "professional" or "senior".

With our senior clients: often physical strength and lack of mobility are the issue. We push heavy vacuums, bend and clean those hard to reach places, and give their residence a thorough clean so that they can get on with enjoying life.

Our professional clients are families, very busy, career focused and on the go. Some are younger or single. We provide an efficient, thorough cleaning and (even) laundry and bed change. They don't have the time to keep on top of the cleaning and we are affordable.

The following is a list of some of the services that we currently offer:

• Residential and Commercial Cleaning
• Renovation / Post Construction Clean Up
• Move In/Out Cleaning
• Special Events Prep and Clean Up
• Yard Clean Up / Gardening / Maintenance
• Junk Removal / Donation Delivery
• Food Prep / Meal Delivery / Party Catering

Our team is trained on appropriate usage of solutions on all surfaces (Wood, stainless steel, natural stone, glass etc.). 

Houses come in many shapes and sizes. So do families and their list of needs. We spend extra time getting to know our clients and their likes & dislikes. It is our goal to always go above and beyond the regular chore list so our clients can spend more time doing the things that bring them joy.  We will clean your home with the safest products while concentrating on removing dust, grime and germs. We love the work we do and feel it shows in everything we do.

Green Cleaning

Your home is a sacred sanctuary, a place for you and your family to unwind, recharge and create memories. After a green cleaning treatment, you can sit down, put your feet up, inhale the lingering essence of therapeutic essential oils and exhale, letting go of the day's tensions. A green cleaning treatment is like a spa experience for you and your home.

Our team is made up of intelligent, educated professionals who take pride in the quality of their work and value the trusting relationships they have built with each client and the community throughout the years.

It's All In The Details!

We do not believe in the one-size-fits-all green cleaning approach. Instead, we take time to build relationships with our clients. Performing in-home/business consultations with each new client, we make sure we fully understand your unique needs.

Cleaning Services

One-time or On-call cleaning

Maintenance Cleaning

• Daily
• Weekly
• Bi-Weekly
• Monthly

Seasonal Cleaning

• Spring cleaning

Special Event Cleaning

• Real estate open-house events
• Move In and move outs
• Pre- and post-event clean-up
• Renovations pre- and post-cleaning

Other Cleaning Services

• Indoor/outdoor window cleaning
• Window treatments
• Inside cupboards and drawers
• Inside closets
• Inside of oven and microwaves
• Inside refrigerators and freezers
• Wall washing
• Patio Furniture
• Laundry

 Our Lawn and Garden Care Services

• Yard Clean Up
• Renovation / Post Construction Clean Up
• Junk Removal / Dump runs
• After Party Clean Up

 Our Catering Services

• Meal Delivery
• Food Prep
• Party Catering

Contact us for a free estimate. In our estimates we consider square footage, number of bedrooms & bathrooms, general needs and requirements ie: pets, cleaning frequency. It is our goal to deliver more calm into our clients lives therefore we are always open to compromising in order to meet our clients needs.

Our minimum time is two hours for one cleaner or 1.5 hours for two cleaners. Our rates are calculated hourly, no matter what job we are completing for you.

• Our rate is $22.50 per hour for one cleaner (min. 2 hours or $45).
• Our rate is $45 per hour for two cleaners (min. 1.5 hours or $67.50).
• Our rate for move outs/in and reno cleans is $55 per hour for two cleaners.
• There are additional costs for dump runs and junk removal. Please call or This email address is being protected from spambots. You need JavaScript enabled to view it. for an estimate.
• Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for an estimate on catering for the weekend and parties. Meal prep. can be done along with some cleaning or separately.

Equipment and Supplies

• For sanitary purposes we ask that you supply your own toilet scrubbers.
• Please provide replacement bags for garbage cans.
• We can provide all other equipment and supplies. But are happy to use your products if you prefer (like vacuums or a special wood polish, etc...).

Our Cleaning Professionals

• We are proud to be a team of honest, hardworking people!
• We perform the work ourselves, so that you don't need to worry about a different person in your home each week.
• We arrive on time and don't leave until the work you've requested is complete.

Quality Guaranteed

We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home or business. If, after your inspection, you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue. Your feedback is greatly appreciated. In addition, extra attention will be given in that area during future visits.

Schedule Changes or Cancellations

• In the event that a scheduled cleaning service must be changed or cancelled, please notify Keep Calm and Call a Cleaner as far in advance as possible.
• A client who cancels with less than 48 hours notice will be charged $25.
• A client who cancels with less than 24 hours notice will be charged fifty percent (50%) of the bill due for service scheduled.
• Giving as much advance notice as possible allows us the ability to schedule another client in your place.
• If the scheduled cleaning is not re-scheduled (and skipped) we reserve the right to charge a higher rate for the following visit, due to the extra accumulation and additional attention required to complete the cleaning service.
• We will also give you the same courtesy if there is ever a need on our part to change a scheduled cleaning time.

Access To Your Home or Business

• Please be sure your home or business is accessible at the time of our scheduled appointment. If you are not present when we arrive, please deactivate your security alarm prior to each scheduled visit, or provide us with a code. If we are unable to access the building or if we are turned away when we arrive, you will be charged fifty percent (50%) of the bill due for the service that would have been performed.
• Ask us about a key arrangement to avoid such issues.
• If you will not be present when we arrive, we ask, for liability purposes, that you not leave doors unlocked.

In Preparation for Our Visit

• Some clients prefer to remove as much clutter from surfaces as possible.  This helps us maximize our efficiency in the time allotted. Although we are happy to help tidy if that is what you prefer. 
• We are not responsible for damage due to faulty or improper installation of items. Please inform us of anything in your home that requires such awareness. 
• For safety reasons, we ask that your children be supervised while our staff and equipment are present in your home.
• We love animals and we enjoy their company while working in your home. Please inform us if your pet has any special behaviors or other important information we should be aware of.

Referral Program

Most of our cleaning business is acquired from word of mouth. To thank our clients for spreading the word we have a Referral Rewards Program:

• Clients will receive a 10% discount on their next cleaning service for referring each new customer to Keep Calm and Call a Cleaner.
• The referral discount will be given to you when the referred client books us on a weekly or bi-weekly basis.

Maintenance Cleaning Agreement

• Upon our first visit to your home or place of business, please indicate the areas that need our cleaning service. We will then evaluate your needs and charge you accordingly. If you should want additional services at any given time please inform us at least 48 hours before your scheduled cleaning so that we can adjust your rate and plan accordingly.
• Keep Calm and Call a Cleaner  will also reassess your home and cleaning needs quarterly, if there have been changes to your home (for example: remodel, additions, less maintenance by the client, additions to the family, additional pets, new furniture, etc.) and your cleaning needs, we will notify you of any necessary rate adjustments.
•  We reserve the option of an annual increase in our fees according to the market situation.

Payment

• We require full payment upon completion of residential cleaning services. Outstanding balances must be paid prior to the next cleaning or we will not be able to perform future cleaning services. Returned checks are charged $40 for reprocessing.
• Payments can be made in the form of cash or check (left in an envelope addressed to Keep Calm and Call a Cleaner  on the kitchen counter).  Or, by sending an interac e-transfer to This email address is being protected from spambots. You need JavaScript enabled to view it.
• Commercial clients will be billed the second week of each month, with payment due by the 1st of each month.